Warranty & Return Policy

What is your Return Policy?

If you are not 100% satisfied with your purchase from dreampairs.com, you may request a return within 30 days of delivery. Please note, shipping costs will not be refunded upon return as they are one-time fees; returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below. 

Return Conditions

1. Item(s) are sent back within the stated return
2. Item(s) returned must be UNWORN and in the original packaging.
3. Buyers are responsible for the return shipping cost.

Return Process

Step 1: Submit an Application

Log in to your account and select “My Orders" in the user center. Select the order you wish to return for a refund and select the appropriate return/refund reason.

For guests, please contact us for further return instructions.

Step 2: Awaiting Application Approval

If the order has not been shipped, the review process may take up to 1 hour. For orders that have been shipped, the review process may extend to 1-2 days.

Step 3: Prepare your package and provide return tracking information

After your return/refund application is approved, you’ll receive an auto-message with the return instructions. Please follow the return instructions to complete the return. 

Step 4: Package received and refund issued

Once in receipt of the returned item(s), a refund will be issued to the original form of payment within 3-5 business days. An email confirming the refund will be sent to the registered email address.

Refund Time

Once in receipt of the returned item(s), a refund will be issued back to the original payment method. Please allow 3-5 business days for the funds to be deposited back to the original payment method. For a quick refund, please share the return tracking details in the "Return/Refund" section under "My Orders" in your account.

Exchanges

We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed. You may contact us if there is a increase in price within 30 days when you place a new order.Buyers are responsible for the return shipping cost. Please note that we do not refund the original shipping cost of your order as it is an actual one-time charge. 

Warranty

All Dream Pairs registered users are covered under 90-day warranty protection against manufacturing and material defects. Customers who have purchased our shoes via Amazon and other retail stores can Sign Up to become our registered users to enjoy the 90-day warranty policy and additional registered user benefits.

When initiating a warranty claim, your registered account, order information, and a detailed description of the damages will need to be provided along with supporting photos. Upon reviewing the claim, replacements parts will be supplied or a refund will be issued to compensate for any defects. Customers are responsible for return shipping in all cases except for defects reported within 30 days.

Our warranty covers defects in workmanship, materials, or flaws but does not cover damage caused by accident, improper care, negligence, wear and tear, or the natural breakdown of colors and material through time, exposure, or extensive wear.

If you feel you have received a defective product(s) that was purchased from this website, please contact us by email at [email protected], Live Chat  (Monday through Friday 0：00 AM to 8：00 AM ， 9：00 AM to 12：00 PM PST) , or call +1 609-831-4566. (Monday - Friday 9:00AM to 5:00PM PST)